Privacy Policy

LadderUp Housing is an affordable-housing company. We operate rental housing and run resident programs — including our CLIMB coaching platform — that help renters move toward homeownership. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It covers this website (ladderuphousing.com) and the information we handle while providing our housing and resident services.

• Contact details you submit through this website — such as your name, email address, and phone number — when you reach out to us or complete an interest form.
• Applicant and resident information we collect in the course of providing housing and resident services — such as application details, lease and payment records, and information about participation in our resident programs.
• Basic website analytics — such as the pages you visit and the type of device and browser you use, collected through cookies and similar technologies — which help us understand how visitors use our site.

We use the information we collect to:

• Provide housing and resident services
• Manage our properties
• Process and account for payments
• Communicate with residents and applicants
• Understand how visitors use our website so we can improve it

We do not sell personal information, and we do not share personal information for advertising purposes.

We share information with service providers that process data on our behalf, and only as needed to run our operations:

• Intuit QuickBooks Online — accounting and payment records
• Buildium — property management
• Amazon Web Services (AWS) — cloud hosting
• Google Analytics — website usage statistics

We may also disclose information when required by law — for example, in response to a valid legal request. Our internal back-office tools — including those that connect to the services above — are used only by LadderUp Housing staff; they have no third-party or public users.

Your information is stored with reputable cloud providers using industry-standard safeguards, such as encryption and access controls. We keep records only as long as we need them for our operations and to meet legal requirements.

You can contact us at any time to ask what information we have about you, request a correction, or request deletion. Email us at info@ladderuphousing.com and we will respond as promptly as we can. Some records must be retained for legal or accounting reasons; if that applies to your request, we will let you know.

If we make changes to this Privacy Policy, we will post the updated version on this page and update the effective date shown above.

LadderUp Housing
3550 Executive Pkwy, Suite 7235
Toledo, OH 43606
info@ladderuphousing.com